FAQs
Q: What is DermatNow?
A: DermatNow is India’s trusted online skin clinic connecting you with certified dermatologists for virtual consultations and expert skincare—all from the comfort of your home.
Q: How does an online skin consultation work?
A: You fill out a quick form, upload your photos, and pick a time. A qualified dermatologist will review your case and meet you via video or chat to recommend a treatment.
Q: Are the doctors on DermatNow qualified?
A: Yes. All our dermatologists are MCI-registered and have verified credentials and clinical experience. Unlike other platforms where any doctor/specialist can sign up. In DermatNow, we have a special onboarding process for our dermatologists followed by training to ensure uniform and effective treatment for anyone consulting on DermatNow.
Q: What skin conditions can be treated online?
A: Acne, pigmentation, hair fall, dandruff, dark circles, rashes, dry skin, and many other common conditions can be managed online. If a physical exam is needed, we’ll guide you accordingly.
Q: Is it as effective as visiting a dermatologist in person?
A: For most routine skin and hair issues, yes. We ensure high-quality consultations with clear photos, expert doctors, and ongoing support.
Q: Can I follow up with the same doctor?
A: Absolutely. We make it easy to book follow-ups with the same dermatologist for consistent care.
Q: How will I get my prescription?
A: You’ll receive a digital prescription PDF with branding and treatment instructions via WhatsApp and email, right after your consult.
Q: Is my data safe?
A: 100%. We are HIPAA compliant. Your data is encrypted and stored securely. Only you and your doctor have access to your records.
Q: What if I need tests or procedures?
A: Your doctor will guide you on whether any local lab tests or in-clinic procedures are needed.
Q: What if I’ve already tried another platform?
A: DermatNow offers real dermatologists, not chatbots. We provide personal care and clarity, not just generic skincare advice. Our dermatologists have been chosen after a rigorous interview process to ensure that you get advised and treated only by the best!
Q: How do I book?
A: Click "Book Now", choose a time, and pay securely. We'll handle the rest and send reminders and next steps instantly.
Q: What if I am not satisfied with the consult?
A: In the rare circumstance that you are unsatisfied with your consultation, you can reach out to our team and they will ensure you get the necessary rectifications. If you are still disappointed, we will issue a 100% refund in accordance with our cancellation & refund policy.