Cancellation & Delivery policy

Effective Date: 16th May 2025

CANCELLATION & REFUND POLICY

Thank you for choosing DermatNow for your online dermatology consultation needs. This Cancellation and Refund Policy outlines the terms and conditions related to the cancellation of consultations and the refund process.

1. Cancellation of Consultations:

a. User Initiated Cancellations:

Users may initiate the cancellation of a consultation 24 hours before the scheduled appointment.

b. Cancellation Window:

To be eligible for a full refund, users must cancel their appointment at least 24 hours before the scheduled time.

c. Cancellation Process:

Users can cancel appointments by contacting our support team through the provided communication channels on our website or by using the cancellation option on our website.

2. Refund Policy:

a. Full Refund:

Users who cancel within the specified window are eligible for a full refund of the consultation fee.

b. Partial Refund:

In cases where the user cancels after the specified window, a partial refund may be considered at the discretion of DermatNow.

c. Refund Processing Time:

Refunds will be processed within 5-7 days from the date of cancellation.

3. Business Initiated Cancellations:

a. Unforeseen Circumstances:

In the event that a staff needs to cancel a consultation due to unforeseen circumstances, users will be notified promptly, and a full refund will be issued.

b. Rescheduling:

If possible, DermatNow will work with users to reschedule the appointment at a convenient time.

4. Refund Method:

a. Original Payment Method:

Refunds will be issued to the original payment method used for the consultation.

b. Exceptions:

In certain cases, DermatNow may issue refunds through alternative methods, as agreed upon with the user.

5. No-Show Policy:

a. Definition:

A user is considered a "no-show" if they fail to attend the scheduled consultation without prior notice.

b. No-Show Refund:

No-shows are not eligible for a refund. Users are encouraged to cancel appointments in advance to avoid being marked as a no-show.
After a No-show, DermatNow will work with users to reschedule the appointment at a convenient time.

6. Changes to the Policy:

DermatNow reserves the right to update this Cancellation and Refund Policy as needed. Users will be notified of any changes through our website.

If you have any questions or concerns about this policy, please contact us at:

DermatNow

sheenaderm@gmail.com

Thank you for choosing DermatNow for your online dermatology consultation.

SHIPPING & DELIVERY POLICY

Thank you for choosing DermatNow for your online dermatology consultation needs. This Shipping and Delivery Policy outlines the procedures and expectations related to the delivery of consultation-related materials and services.

1. Delivery Method:

a. Online Delivery:

DermatNow primarily provides online dermatology consultations. Consultation-related information, including medical advice and treatment plans, will be delivered electronically through our secure online platform.

b. No Physical Products:

As a virtual service, DermatNow does not involve the shipping of physical products.

c. Consultation:

The consultation will carried out through an online video-conferencing platform including and not limited to Google meet, Zoom, etc.

2. Consultation Scheduling and Timing:

a. Appointment Confirmation:

Upon successful scheduling of a consultation, users will receive a confirmation email with details of the appointment, including date and time.

b. Consultation Timing:

Consultations will be conducted at the scheduled time unless changes are communicated in advance.

3. Access to Consultation Materials:

a. Secure Online Platform:

Users can access their consultation materials, including medical advice, prescriptions, and treatment plans, through our secure online platform.

b. Notification of Availability:

Users will be notified via email or other specified communication channels when their consultation materials are available.

4. Technical Requirements:

a. User Responsibility:

Users are responsible for ensuring they have the necessary technical requirements, including a stable internet connection and compatible devices, for accessing online consultations.

5. Communication with Dermatologists:

a. Secure Messaging:

Users can communicate securely with dermatologists through the designated communication channels on our platform.

b. Response Time:

Dermatologists will respond to messages within a reasonable time frame, considering the nature of the inquiry.

6. Changes to Appointments:

a. Rescheduling:

Users can request to reschedule appointments by contacting our support team in advance or through the option provided in the website.

b. Cancellation:

Users can cancel appointments as per the terms outlined in the Cancellation and Refund Policy.

7. Availability of Services:

a. Geographic Limitations:

DermatNow services are available within specified geographic regions. Users outside these regions may not be eligible for consultations.

8. Technical Issues: